Emeco Travel Egypt Privacy Policy

Who We Are

Emeco Travel Egypt, 2, Talaat Harb Street, Cairo, Egypt is a travel company that provides travel services to individuals and groups, as well as meetings and events management solutions to associations and corporations
Emeco Travel is the General Sales Agent in Egypt for several airlines
Emeco Holidays is a brand name of Emeco Travel designed to process online bookings of travel packages to individuals through its website www.emecoholidays.com  

EMECO TRAVEL is responsible for the collection and use of your personal data as described in this privacy policy. If you have any questions, remarks or complaints in relation to the processing of your data, you can email us directly at dpo@emeco.com

Types of Data We Collect > 

We may collect and process the following categories of personal information shown below.

Identity information
We may record your name, gender and date of birth, your nationality and passport information.

Contact details
EMECO TRAVEL will process your address, telephone number and email address. We may also record your contact details and other information you fill out on your personal account or contact form, when you create a personal account or register for a service. For business travelers, we may also collect information relating to your company, such as company name and business location.
The Contact Form may contain but is not limited to:
  • Name
  • Gender
  • Date of birth
  • Address
  • Phone numbers
  • email addresses
  • Nationality
  • Physical location data during an event
  • Food or allergies preferences
  • Emergency contact information
  • Organization or company of employment and/or job title
  • Field of activity and/or interest
  • Credit card references/numbers
  • travel destinations
  • travel schedules
  • travel preferences
  • Accommodation preferences
  • Other communicated preferences
  • Passport
  • Additional information as requested by Clients on events
Reservations details
When you make a hotel reservation or book a flight with us, we will process details about your contact form, flight, prices and the date of your reservation or booking. We will also process information regarding upgrades, extra baggage, products you purchase, preferred payment method, billing information, transaction and credit information.

Travel details
When you travel with us, we process information in relation to your journey. This includes details on your itinerary, (online) check-in, boarding pass and your travel companions. We will also process details of any medical needs, dietary requests and any additional assistance you require.

Communication details
When you send us an email or chat with us online, we register your communication with us. When you call us, our customer support will register your questions or complaints in our database. We may also record telephone calls for training purposes or to prevent or combat fraud.

Sensitive data
Generally, we try to limit the circumstances where we collect and process sensitive personal data. Examples of where we may collect and process �sensitive personal data� includes the following:
  • You have requested specific medical assistance from us and/or an airport operator, such as the provision of wheelchair assistance or oxygen.
  • You have sought clearance from us to fly with a medical condition or because you are more than 28 weeks pregnant.
  • You have otherwise chosen to provide such information to us or it has been passed onto us by a third party such as the travel agent through which you made your booking.
  • Biometric information (for example, facial recognition) may be collected during the security clearance process prior to, and after, flying with us.
In addition, you may have requested services (such as a meal) which is not `sensitive data` but may imply or suggest your religion, health or other information.

Cookies and similar technologies
When you use our website or mobile apps we collect information via cookies and similar technologies. For more information please read our cookie policy on the website or mobile app you use.

How We Collect Data > 

We may collect personal data when you book a hotel room, tour or flight, register in our contact form, use our app communicate with us via phone or email, subscribe to our newsletter or enter our competitions.

Finally, some information is received from public authorities.

Who We Share Data With > 

We may disclose your personal information to the following third parties for the purpose described here:
  • Governmental authorities of any country in your itinerary or to which your flight may fly over. EMECO TRAVEL is required by laws in some countries to give border control agencies and customs authorities access to booking and travel information when you fly to and from countries including stop-overs and where you may overfly countries to your destination.
  • Hotels, Venues, Conference Centers, Airlines and other service providers needed to deliver the services you have asked for
  • If you prefer to share the details of any affiliated loyalty program that you have joined so that we can administer the benefits of the loyalty programme for you.
  • Credit and charge card companies, credit reference agencies and anti-fraud screening service providers to process payments and (where necessary) to carry out fraud-screening.
  • In response to a valid, legal request from Government and law enforcement agencies such as customs and immigration authorities.
  • Third party service providers we are using to provide services that involve data processing, for example, to carry out marketing initiatives or run customer surveys on our behalf.
  • Third parties, such as law firms and law courts, to enforce or apply any contract with you.
  • Third parties, such as the police and regulatory authorities, to protect our rights, property, or the safety of our customers, staff and assets
  • We may provide usage information (but not your personal details) to other websites so that they know that you have visited our websites

For Which Purposes We Use Your Data > 

To provide our services to you
To handle your reservations and bookings and to fulfill your travel arrangements and purchases, we need to process most of the information described above. For example, we need your name, passport number and other identifying information to issue your ticket or book a hotel room. To inform you about changes in departure times, we need your contact details. In addition, to ensure that you receive the required care, we require your specified medical needs or food or allergies preferences
  • To ease your use of our online services or apps, we may analyze the data we collect when you use our digital media and combine it with information collected via cookies and similar technologies. For example, to understand which digital channel (email, social media) or device (desktop, tablet or mobile) you prefer, so we can restrict our communication to that channel or device
  • To keep records of your travel preferences so that we do not have to ask you when offering a new booking
To communicate with you
We use your contact details to communicate with you, answer your questions or handle your complaints.

For statistical research

  • We use automatic tools or surveys (pre or post) to perform statistical research into general trends regarding the use of our services, loyalty programs, websites, apps and social media and the behavior and preferences of our customers and users.
  • To perform our research, we may merge and analyze the different types of data as described above. We will only use aggregated data and do not use name, email address or other directly identifying information. We may also combine such aggregated data with information we receive from our group companies or from public sources. We will not use sensitive data for this statistical research without your consent.
For direct marketing purposes
  • We may use your personal information to send you newsletters, promotions or other marketing communications related to Emeco Group.
  • Categories of data. To understand what is relevant to you, we may use automatic tools to analyze your personal information. For this purpose, we may use and combine the information described above. We may also combine such aggregated data with information we receive from our group companies or from public sources. Without your consent we will not use sensitive data for this statistical research.
  • We use the results of our analysis to tailor our marketing communications to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of travel, we may customize our newsletter and websites with offers and content that we believe will be relevant to you.
  • We may use different channels for our marketing communications, such as e-mail, apps, social media.

Individuals Rights > 

The right to be informed
Individuals have the right to be informed about the collection and use of their personal data.

The right of access
Individuals have the right to access their personal data and supplementary information.

The right to rectification
The right for individuals to have inaccurate personal data rectified, or completed if it is incomplete.

The right to erasure
A right for individuals to have personal data deleted. Also known as �the right to be forgotten�.

The right to restrict processing
Individuals have the right to request the restriction or suppression of their personal data.

The right to data portability
Allows individuals to obtain and reuse their personal data for their own purposes across different services.

The right to object
Individuals have the right to object to:
  • Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)
  • Direct marketing (including profiling).
  • Processing for purposes of scientific/historical research and statistics.
Rights in relation to automated decision making and profiling.

Applies to all automated individual decision-making and profiling.

Lawful Basis > 

Legitimate Interests
As a travel provider EMECO TRAVEL has a legitimate business interest to use the personal information we collect to offer an effective service and carry out our business.

Compliance with legal obligations
There are situations where EMECO TRAVEL is subject to a legal obligation and needs to use your personal information to comply with those obligations.

To protect the vital interest of you or another person
There are situations where we may need to use your personal information to protect the vital interests of you or another person.

Alternatively, we may collect and use your personal information where you have given your specific consent to us doing so. If the basis of our processing your data is consent, you can withdraw your consent to such processing at any time. However, if you withdraw this consent, in some circumstances, it may mean we will not be able to provide all or parts of the services you have requested from us

Retention > 

We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a flight with us we will keep the information related to your booking, so we can fulfil the specific travel arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking.
We will actively review the information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business or customer need for it to be retained.

Manage Your Information > 

You can request and have the opportunity to update and amend your personal data. And you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to the processing of your personal data. All you need to do is send your written response, accompanied by a copy of your proof of identity, to dpo@emeco.com 
You may object or revoke your consent for receiving marketing communications at any time by following the instructions in the relevant marketing communication or by sending an email to dpo@emeco.com 

Emeco Travel Egypt Data Protection Officer > 

Address: 2, Talaat Harb Street, Cairo 11111, Egypt
Tel: +20 2 2577 4646 (EXT: 451)
E-Mail: waelm@emeco.com