Job Description:

• Keep computer systems running smoothly and ensure users get the maximum benefit from them.
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Installing new software and hardware drivers and updating existing ones as needed.
• Logging all service requests and updating tickets as needed.
• Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users’ accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.
• Test and evaluate new technology.

Job Requirements:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to diagnose and troubleshoot basic technical issues.
• The ability to think logically
• Excellent written and verbal communication skills.
• Additional certification in Microsoft (MCSA), Cisco (CCNA)or similar technologies is a plus.
• Excellent listening and questioning skills, combined with the ability to interact 
• Attention to detail.
• Good problem-solving skills.
• BS degree in Information Technology, Computer Science or relevant field.

Preferred Experience:

• Microsoft Windows Desktop Environment 3 years (Preferred).
• Microsoft Windows Server Environment 3 years (Preferred).
• Active Directory